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"If you have knowledge, let others light their candles at it. � Margaret Fuller"

'A Good Governance Initiative' in India.

We tell you what the law tells you to do and we teach you ‘how to do’. We perfectly understand the nuances of Executive functioning as Administrators / Law Enforcement Officials / Facilitators. Peace and Prosperity only through Justice - Enforce Law Lawfully.

We assist executives to enforce law lawfully. We help citizens to stand in support of law enforcement, law making and in dispensing justice. On request we would counsel those who encounter hurdles in performing official duties lawfully.

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Procedures Officer Proper Officer Jurisdiction Law Law Enforcement or Execution of Law Law v. Equity Discretionary Power Reasonable Belief / Satisfaction / Good Faith Facilitation Administrative Discipline Supervisory / Controlling Officer Infrastructure Meetings and Discussions with Officers Meetings and Discussions with Outsiders Practice vs. Law System Failure Organizational Structure Administrative Powers of Officers Consultation with Subordinates Signatory of Outgoing Letters Order / Sequence of Disposal of Files, Claims, Applications, etc. by an Officer of the State Recording reasons

Administrative Procedures for Law Enforcement Officers<

01. What is a procedure?
A procedure is a string of sequential events / steps as prescribed by law through which a task / function of the State is initiated, processed and completed in order to deliver the mandated service to the citizenry and thus, to achieve the object of law.
Hence, the objective of law can never be achieved without following the prescribed procedures.
e.g., If a ration-card has to be obtained from the State, the procedure prescribed may be as below: -
i. To apply in proper form
ii. To attach proper documents
iii. To file in the jurisdictional Civil Supplies Office
iv. To file within the last date [limitation]
v. To get acknowledgement
vi. To Register in the Registers / System
vii. To conduct inquiry and verifications by the Civil Supplies Office
viii. To report to the office
ix. To process the application by the initiating / intermediary officers on file and offer recommendation as to issue of ration card or rejection of application,
x. To approve or reject by the Proper Officer
xi. To communicate the decision of approval to the printer / to communicate the decision of rejection to the applicant
xii. To print the Ration Card
xiii. To despatch
xiv. To file acknowledgement of delivery.
02. Why procedure is prescribed by law?
In a democracy, any function of the State is not allowed to be performed and completed by a single individual in its entirety. So every work is divided and entrusted to more than one person. Thus, how each division has to seamlessly proceed to work, without exceeding its brief, has to be and is prescribed as procedure.
The procedure acts as a viable check against misuse of power by any individual authority-holder and strikes a fine balance among the various stakeholders.
Procedure allows many citizens to participate in a decision-making process of the State.
Following the procedure prevents arbitrariness in exercise of State power and ensures fairness in decision-making.
Procedures give the citizens a more perfect clarity of steps to be pursued in getting the service delivered. This clarity prevents probable chaos in the minds of millions.
To serve as the simplest and only means to ensure Rule of Law in a civil society.
To ensure equality to all citizens in the treatment by the State.
Procedural laws are the only safeguards available to the citizens against the might of the State.
In view of the all above, following the procedures promotes a vibrant democracy.
03. Is compliance of procedure by the State mandatory?
04. Why is it important to follow procedures by an officer of the State?
Government officers have to strictly follow prescribed procedure in their official business. The concerned officer is personally held responsible for any deviation or dilution even on account of presumptive liberalisation / facilitation.
The State has to necessarily follow procedure in its entirety. Superior Courts have often held that even substantial compliance of procedure is insufficient and that absolute compliance as mandated by law alone is always required.
Such rigidity of prescribing and following procedures within the office of a private party is not mandated by law. Even if mandated by the private party in his office, any violation of his own procedure by him will not vitiate his benefits to be received from the government.
05. Can compliance of procedure be relaxed by an officer of the State?
A competent authority alone may relax a procedure, but only in writing, making such relaxation available to all citizens without any discrimination. The competent authority to relax should have been specifically designated by the authority who prescribed such procedure.
06. What if the procedure is selectively side-stepped by the law enforcement of officer?
Results in abuse of the Law.
It defeats the democracy itself. [Please refer answer to the Question No.2 above.]
07. What are the consequences if a prescribed procedure is violated or is not followed or not complied with by the officers of the State?
In the eyes of law any decision taken violating / without following / without complying with a prescribed procedure is null and void ab initio liable to be quashed by the courts.
The superior courts [High Court and Supreme Court] have original jurisdiction to entertain a Writ Petition against such a decision.
The Vigilance / Prosecuting Agencies have always held that a violation of procedural law to be ground for disciplinary action / prosecution.
Officer 08. Who is an Officer of a Government / State?
A person who has been
duly designated as Officer and vested with a position of authority or command by the State. And,
provided with an office with a demarcated enclosure to discharge his functions without interference from others. And,
vested with powers to be exercised independently exactly according to the law in force, for which he should not even informally receive any direction from his superior officer since he is solely responsible for his decisions. And,
provided with subordinates to assist in all routine and repetitive functions, forming part of his brief, e.g., typing/ receiving / registering / photocopying / transmitting / despatching / maintaining / safekeeping of Daks, files, registers, records, etc. And,
entrusted to guide/advise his superior officer, if the latter happens to be the proper officer. On the effective, sincere and lawful presentation of facts / law / case at hand, the superior officer will be obliged to approve the recommendation of his subordinate officer. This endows every subordinate officer to be a de facto proper officer in the lawful decision-making by the superior officer. Any deviation from the recommendation of the subordinate officer would cost the superior officer dearly. And,
provided with by the Head of Office / Department all required infrastructure at his disposal to exercise his jurisdiction and discharge his responsibilities. Any failure will make the Administration [read the proper officers for relevant infrastructure] personally responsible for any delays, failures, deficiencies of the Officer. And,
required to perform the functions which require application of mind on case-to-case basis. And,
mandated to desist from performing and completing a task on his own. He should get the work done through his subordinates only. He has only a very limited role of ensuring the correctness of the decision, adding value to the work [ensuring correctness] done by his subordinates. Normally, the Officer is barred from entirely dealing a case on hand, as it would lead to autocracy.
09. What should be the essential characteristics of an officer?
To have a fair working Technical Knowledge [e.g., laws of Customs / Central Excise / Income-tax / Police / Forest, etc.] of the responsibilities to be discharged.
To have a fair working knowledge of Administrative Laws and Procedures and pre-emptive administrative measures available to be used strategically as and when required without any hesitation.
To have a fair working knowledge of laws on most appropriate and effective Legal and Judicial Remedies available and be fully prepared to resort to, in order to overcome any false charges or impediment, failing which any honest officer might be an easy target and victim of evil forces to destroy the reputation and career built for years.
To have determination to work to rule with courage and to say No to do anything unlawful even under duress.
To endure till the end declining / abhorring any undue benefit either from government or from any stake-holder.
Proper Officer
10. Who is a Proper Officer?
Proper Officer is a person who, by designation, is conferred upon with the jurisdiction and authority to perform an assigned function of the State.
Proper Officer has powers to accept, modify, reject or return the proposal of the subordinate, and hence the proposal is a simple recommendation only.
Proper Officer is the one who conclusively ensures correctness and legality of any decision proposed by his subordinate.
Proper Officer is the one who finally signs / countersigns / approves / makes decision in the hierarchy. On his signature being affixed, the Proper Officer has taken a decision, and the decision becomes enforceable and normally irreversible.
Proper Officer is solely and independently responsible for any decision taken or action committed / omitted by him even when he was guided / misguided by his subordinate. Not correctly guided by the subordinate officer cannot be a valid ground for the proper officer to escape punishment for any deficiency imputed.
Proper Officer alone is answerable for any short-coming or illegality noticed and responsible for all civil / criminal liabilities. Accordingly, no subordinate officer who initiated or intermediated can ever be legally proceeded against.

Jurisdiction 11. What is meant by Jurisdiction?
Authority / power to perform a particular duty, conferred upon an Officer, by a Competent Authority in writing.
12. How jurisdiction is conferred upon?
Jurisdiction is conferred upon by a duly notified detailed Order of Work Allocation. Due to lack of jurisdiction an officer should refrain from doing any work until such a Work Allocation Order is issued.
13. Who can confer, modify or revoke the jurisdiction?
Only the Competent Authority can confer / modify / revoke jurisdiction.
14. On what basis jurisdiction is conferred upon Officers?
Generally, on the basis of
a. territory. [e.g., Tuticorin Customs Commissionerate]
b. pecuniary limit. [e.g., monetary limit of Rs. 2 Lakhs]
c. function or subject-matter.[e.g., Assessment, Examination, Appeal, Revision, Refund, Review]
d. time. [e.g., Day / Night Shifts, 0915 1745 hrs.]

15. Can jurisdiction be trespassed and exercised by a Coordinate Officer?
16. In normal course can jurisdiction be exercised by a Superior Officer?
No. Jurisdiction cannot, in normal course, be usurped by a higher authority. To avoid any motive to be attributed, it is just and fair for the superior officer to discharge the functions of the subordinate officer only in exigencies on case-to-case basis after recording the reasons therefor in the relevant file.
17. Can jurisdiction be transferred to another officer by the officer holding the jurisdiction?
18. Can jurisdiction be conferred upon an Officer by consent of a party to a proceeding [e.g. importer / exporter / assessee]?
No. [e.g., A case falling within the jurisdiction of a Commissioner cannot be adjudicated by any lower authority or by another Commissioner, just because the opposite party consents for such an arrangement, declaring that he wants an immediate decision and will not question the jurisdiction.]
19. What is the consequence of wrong exercise of jurisdiction?
Exercise of wrong jurisdiction makes the order null and void ab initio.
The subject matter considered under the exercise of wrong jurisdiction cannot be re-opened in a fresh proceedings. Hence, the liability of the opposite party ends absolutely.
The action of an officer beyond his jurisdiction is considered to be an action of a private individual and not of the State he is doing the business which the State has not empowered him to do. The Officer who is not vested with a particular jurisdiction in respect of that subject-matter is not an officer in the eyes of law. He is like a commoner on the street. His actions are, hence, ultra vires his authority. Hence, the officer is liable for both civil and criminal consequences.
20. What is the remedy for exercise of wrong jurisdiction?
No remedy is available in regular appeals to cure the exercise of wrong jurisdiction. The only way-out is that there is a possibility to approach the Supreme Court and seek relief of complete justice under Article 142 of the Constitution of India.
21. What is law?
A law is a set of instructions and prohibitions issued / enacted by competent authority, duly notified to the citizens, to be followed by the citizens and to be enforced by the State prospectively and equally.
22. What are the various names / titles / nomenclatures of law?
Constitution, Act, Rules, Regulations, Notification, Code, Protocol, Guideline, Order, Standing Order, Public Notice, Trade Notice, Policy, Circular, Manual, Handbook, Instruction, etc.
23. What are the kinds of law?
Law which affects any citizen in any manner or to be enforced on citizens to be invariably notified in the official gazette.
Internal laws of the organs or agencies of the State to be followed by the Officers of the State hence to be duly communicated in writing to each law enforcement officer by name. An uncommunicated internal law will not have any demeanour on the commissions and omissions by a law enforcement officer. Hence, the commissions or omissions or losses, if any, directly attributable to the proper officer who has the responsibility to communicate it.
If a law is covered under both the above categories, it should be notified in the official gazette.
e.g., if the Customs / Income-tax / Police department stipulates certain law in the name of Manual such Manual containing instructions or guidance as to how to draw a recovery / search mahazar, or record the statement of a witness / accused are also necessarily be notified in the Official Gazette and in the absence of which the mahazar / statements would become null and void.
24. Can the law be passed by an authority which is not competent?
25. Can the law passed be enforced without notification in the Gazette?
26. Can the law passed by a Competent Authority be amended by a Subordinate Authority?
27. Can the process of legislation (law-making) be delegated?
Yes. Only by vesting competency.
28. What is the hierarchy of delegated legislation?
Every subordinate legislation should be infra vires of the superior legislation.
Law Enforcement or Execution of Law
29. What is law enforcement?
To apply law on the case on hand, as written in statute books / as interpreted / declared by the judiciary.
There is no verbal law to be ever followed by anyone.
A Law Enforcement Officer is a totally distinct subordinate person of the law-maker. Hence, no law-maker can be a law-enforcer in any particular subject-matter and vice versa. [e.g., the Commissioner has to enforce the law made by his superiors, viz. Chief Commissioners, Board, and Parliament. whereas the same Commissioner may, in his law-making capacity, issue a Standing Order to be executed only by his subordinates.]
30. What are the options available to a Law Enforcement Officer?
The moment a law [in any name viz. Act, Rule, Regulation, Notification, Code, Protocol, Manual, Circular, Hand Book, Guideline, Instruction, Order, Notice, etc.] is enacted and notified, the law enforcement officer has only one option, i.e., to enforce / execute it in its entirety.
31. Can the law enforcement be diluted / relaxed / omitted to be executed by the proper officer?
Unless manifest discretionary power is conferred upon an officer by the same law which empowers him, nothing can be omitted to be done or relaxed or diluted on any pretext.
32. If a party claims it is practically difficult to follow certain law, can it become a valid reason for the law enforcement officer to relax / dilute / ignore the written law?
No. [e.g., If any stake-holder finds it difficult to comply with Section 28 C of the Customs Act, 1962, the only way-out is to approach the government with justifications, if any, and get it amended].
33. Can the ground of enforcement-resulting-in-absurdity be a valid reason to relax / dilute / ignore the written law?
Law v. Equity
34. Does the law enforcement officer have more than one option in law enforcement?
To enforce law as written / interpreted is the sole and only option available to the Law Enforcement Officer even if such enforcement leads to apparent injustice or even if it leads to absurdity. This is due to the fact that law enforcement agency /administration has no power to make law enforcement on the basis of equity.
Discretionary Power
35. What are the principles governing exercise of Discretionary Power?
Discretionary Power should have been specifically and expressly vested on an officer in the particular law itself.
Discretionary Power should not be exercised arbitrarily or selectively.
Discretionary Power should be exercised only after recording reasons on the file on case-to-case basis.
Discretionary Power duly exercised by an officer cannot be altered even by a superior officer / forum unless any mala fides is attributed and proved.
Exercise of discretionary powers should be impersonal, i.e., in a given case, irrespective of person who exercises discretion, the same decision should invariably be arrived at.
The outcome of the exercise of discretion should be predictable in a given situation.
Reasonable Belief / Satisfaction / Good Faith
36. Can anything done on Reasonable Belief / Satisfaction / Good Faith as per law be questioned?
Reason to believe or being satisfied of a particular action are squarely in the domain of the Proper Officer which cannot be questioned unless any mala fides is attributed and proved. [e.g., (i) To direct a green channel passenger to the examination desk. (ii) To stop a speeding vehicle by police for a random check. (iii) To select a package from any location for examination / sample-drawing, etc.].
37. What is meant by Facilitation?
Deviation / Dilution / Relaxation of rigours of prescribed procedures, issued in writing by a competent authority and made available to all beneficiaries of a class. e.g., RMS, ACP, Green Channel facilities, etc. are facilitations. But, not demanding COO certificate for clearing an import consignment, where mandated, is not at all facilitation.
It cannot be extended to an individual alone or selectively.
Non-enforcement of law is not facilitation but is a violation of law, making the enforcing officer liable for punishment for commission or omission.
38. What is the consequence of deviating, diluting or relaxing law in the name of facilitation on oral orders of superiors?
It would amount to committing an offence and hence the deviating law enforcement officer would invite punishment.
Administrative Discipline
39. What is Administrative Discipline?
Inside an office, the immediate superior officer alone is the boss whose lawful written directions should always be obeyed.
40. If an immediate superior officer issues any unlawful written direction, should it be obeyed?
No. Never.
41. Can an immediate subordinate officer be bypassed by the superior officer in an assigned office work?
Yes. But only in exigencies, on case-to-case basis, that too only after recording the extenuating circumstances in the relevant file.
42. Can an immediate superior officer be bypassed by a subordinate officer in office work?
43. Should oral orders be obeyed and if yes, what are the precautions to be taken?
Inside an office, any instruction to a subordinate officer has to be in writing only. Oral instructions received on exceptional circumstances, should be reduced in writing by the subordinate officer in the relevant file and acted upon accordingly only thereafter.
Supervisory / Controlling Officer
44. Who is a supervisory officer?
A supervisory officer in government service is the one who is to perform a well defined work, by allocating among 5 to 10 immediate subordinates provided to him.
45. What is the primary role of a Supervisory / Controlling Officer?
He should warrant that
the subordinate official attached to him invariably reports only to him in all official matters;
all files are submitted / routed through him;
leave applications, resume of work done, etc. are submitted only to him;
relief on transfer / training / other duties should be done by him;
joining subordinate should report to him.
46. Who has to provide sufficient infrastructure / resources on posting of an [Frontline / Field] Executive Officer?
The officer issuing the posting order is obliged to provide to the officer posted along with order a list of names, designations of subordinate officers at his disposal, details of infrastructure provided to him viz. Room No., office furniture, office equipments, phone, etc., and a list of books containing all laws to be enforced / internal laws to be followed to discharge the function assigned.
47. What if sufficient infrastructure / resources on posting of an [Frontline / Field] Executive Officer is not provided by the superior Officers?
Only the competent authorities to provide above resources or infrastructure are responsible for deficiency, if any noticed, of the Frontline / Field Executive Officer. The Frontline / Field Executive Officer posted cannot be held responsible for the commission / omission arising.
e.g., i. If furnished office space as per prescribed norms is not provided, the senior officer holding charge of CHS is responsible for any deficiency, delay, commission or omission in the execution of law.
ii. If the eligible phone / intercom connection is not provided, the senior officer holding charge of TELECOMMUNICATIONS is responsible for any deficiency, delay, commission or omission in the execution of law.
iii. If vehicle is not provided for office work, senior officer holding charge of VEHICLES is responsible for any deficiency, delay, commission or omission in the execution of law.
iv. If required office machines viz. computer, printer etc. are not provided, senior officer holding charge of EDI is responsible for any deficiency, delay, commission or omission in the execution of law.
Meetings and Discussions with Officers
48. What are the pre-requisites of an official meeting or discussion?
A formal written invitation to attend a meeting along with the agenda is to be served on each prospective participant well in advance by the convenor of the meeting.
Normally nothing except the agenda may be discussed in the meeting since the participants can not come prepared with required information to discuss new topics.
An uninvited officer should not be allowed to attend any meeting or discussion since her/his attendance in the meeting is not only unwarranted but also illegal.
The officer who chairs the meeting / discussion should, at the beginning itself, nominate a person to prepare and issue the minutes of the meeting to the participants immediately after the conclusion of the meeting or at least before close of office hours of the same day.
An informal meeting or a discussion has no place in government proceedings and has no legal backing. A subordinate officer cannot take any defence for execution of verbal instructions given during such meeting.
Meetings and Discussions with Outsiders
49. What are the pre-requisites of an official meeting or discussion with the Outsiders?
a. No officer either at a subordinate level or at a higher level can meet any outsider without a pre-recorded appointment and without the issue-to-be-discussed brought to the notice of the officer by the stake-holder in writing in advance.
b. Each and every person need to enter his name and the office reference in the register maintained before allowed to meet the officer.
c. A file ought to have already been opened to enable the minutes of the meeting is promptly recorded therein by the officer.
d. In the event of any stake-holder is allowed to meet the officer casually, it is done at his own risk of inviting trouble by loose-talk, misquote, getting predictions of decisions, giving scope for planting of offending materials by the outsiders to be caught by policing agencies, etc.
Practice vs. Law
50. Does any practice have precedence over the law? Do courts approve any practice followed by individual officers contrary to law?
No. Practice by any number of people for any amount of time is not a valid ground to act contrary to law. Hence, taking defence that a process was done as per the existing practice which resulted in loss of revenue, etc. not legally acceptable and courts do not approve such practice.
System Failure
51. Is there any System Failure as such?
Literally No. System Failure is a myth or a pretext because every system is operationalized by a person at the helm with powers and responsibilities. So, it is the failure of that person and can not be attributed to the system.

52. Who is held responsible where System Failure is claimed as an excuse for any commission or omission?
Even though it is often claimed that there is a system failure as an excuse for commission or omission, factually there can never be a system failure. The person who heads the system is squarely responsible for frauds, losses, omissions, commissions etc. as he is vested with powers to do all that is required to prevent such failure, especially when particular omission or commission is noticed in such frauds, etc.
Organizational Structure
53. What is the organizational structure of a Law Enforcement Machinery / Agency?
The existing organizational structure in Customs upto the level of Assistant Commissioner is strictly pyramidal, i.e., every subordinate officer has to report to and to be controlled by only by his immediate superior. Thus every person is answerable to his immediate superior only.
54. Is flat organizational structure in lower subordinate level is permitted?
No. However, in practice organizational structure in lower subordinate level frontline / field officers viz. Supt. / AO / PO / EO / Inspector / Ministerial and Group D officers is not pyramidical. These categories of frontline / field Officers are directly and personally controlled by the AC / DC himself in the Custom House resulting in creation and maintenance of a flat organization. This practice of direct controlling is widely prevalent especially in the exercise of powers of granting leave/permission, writing ACR / APAR, relieving on transfer / training / other duties, admitting a newly joining member into the Section on transfer, etc. The outcome is that AC / DC alone can extract any work out of them and no Group B or C officer can ever extract work from any subordinate cadre. [ Please read Answer to Q.57]
55. What if a Pyramidal Organization is thrown to the wind?
Where an AC / DC directly controls every subordinate officer, the entire responsibility of extracting work falls on the AC / DC alone and he can not hold any of his subordinate officers responsible for any deficiency / delay / failure, etc., since he has usurped the powers of his subordinates.
An a flat organizational set up, since the Administrative Powers would be usurped by the AC/ DC, the subordinate officer is responsible only to his assigned work and absolutely freed from any supervisory responsibility. e.g. Getting an approved draft typed or despatched is not in his domain.
56. What determines a position of an officer in an organizational structure?
As could be derived from Office Procedure Manual, the organizational structure is very simple. In any unit / section / cell / department / branch, the pay-scale of a cadre determines the position of that cadre in the hierarchy, i.e., higher the pay-scale, the higher the position and lower the pay-scale, the lower the position.
Administrative Powers of Officers
57. What are the Administrative Powers and responsibilities of an officer?
a. If a responsibility is assigned to an officer, it is his sole duty and responsibility to get the work done by his appropriate subordinates, by all lawful means. Simply doing the assignment fully by himself is not a remedy for this.
b. This administrative power is inherently vested with the officer, the moment any of his functions requires assistance from other subordinates. Absence of an explicit investment of power is immaterial.
E.g., if a counter-affidavit has to be filed by the department, the officer entrusted with the job of preparing the counter-affidavit has to necessarily engage the services of appropriate subordinates for technical input, typing, copying, printing, etc.
c. In order to extract any appropriate work from any of his subordinate level officers or staff the officer has to exercise all his administrative powers like sanction / denial / cancellation of leave / permission, issue of memo, recommending for transfer, recommending for disciplinary action, reporting or grading in an ACR / APAR, etc., as the case may be.
d. On grounds of absence of any explicit administrative powers the officer can never claim immunity for his failures, delays, inferior standards, etc.
e. He should remember that the moment he draws a superior scale of pay in that organization, it is his legally bounden duty to supervise all the staff under his charge who are drawing lesser pay scales.
Consultation with Subordinates
58. What is the role and authority of subordinates in decision-making process of the State?
In an organizational hierarchy, if a lowest level officer initiates a work and offers recommendation on two grounds, and
if the superior officer / proper officer concurs with those two grounds he can simply concur with the recommendation and approve the same.
if there is any disagreement with any of those grounds, the proper officer has to record reasons on file as to why [s]he is not in agreement, and take a contrary decision.
if the proper officer simply overrides the recommendation without recording reasons, it is improper and motive is attributable.
In an organizational hierarchy if an issue is initiated by the lowest level officer and concluded by the proper superior officer, the superior officer has to necessarily obtain the opinion / advice / recommendation of all his immediate subordinates right from the initiator on all grounds. In case, the initiator offers a recommendation on two grounds and the superior officers or the proper officer feels a third ground is available to take a contrary view, it is obligatory on the superior or proper officer that when the third ground strikes his mind he should necessarily raise a query and send the file back to the initiator, to elicit consideration and recommendation on the third ground. Otherwise, the decision so taken would be a colourable exercise of power and arbitrary.
Signatory of Outgoing Letters
59. Who should sign letters? Nature of Correspondence Signatory Addressee Correspondences of routine nature addressed within the Office. The lowest level officer of the writing section. Lowest level officer of receiving section. Correspondences of non-routine nature addressed within the Office Any appropriate Officer Equal cadre officer Reply correspondences within the Office. Equal Cadre Officer Sender of original communication. Correspondences of routine nature addressed to an outsider of the Office The lowest level officer of a section. Outsider Correspondences of non-routine nature addressed to an outsider Any appropriate Officer Outsider Reply communications to an outsider The officer to whom the original communication was addressed. Outsider Any correspondence by the PROPER OFFICER PROPER OFFICER Anybody whether an outsider or superior officer or any other office
Order / Sequence of Disposal of Files, Claims, Applications, etc. by an Officer of the State
60. Is it mandatory that the universal rule of First in First Out to be followed in all official work?
Yes. Except where the superior officer gives direction in writing, all work should be attended to on First in First Out basis only. Jumping the queue will render the officer liable for commission or omission in abetting the criminals.
Recording reasons
61. Is recording reasons which led to a decision mandatory?
In administration or law enforcement functions, the decision-making authority is obliged to first record reasons which led him to arrive at a decision, both on file and in the order communicated. A decision arrived at without recording reasons or an order without communicating reasons, is not a decision / order in the eyes of law. Hence, it is liable to be quashed by the courts, if approached.
Official Hierarchy a Relay Race:
In the democratic system of governance, absolute power is not vested with a single individual. e.g., Normally in an office, receiving the refund application, sanctioning the refund and despatching the order all the functions are not assigned to be done by a single officer. The claim travels through the hierarchy of officials without bypassing anybody in between [unless any compelling reasons warranting such action is recorded in the file]. Democratic governance deters autocracy in any form since it might eventually lead to tyranny.
Resources consulted:
1. Manual of Office Procedure Twelfth Edition Ministry of Public Grievances, and Pensions, Department of Administrative Reforms and Public Grievances - May, 2003 http://www.rtiindia.org/forum/attachments/rti-act-circulars/467d1222174730-manual-office-procedure-manual-office-procedure.pdf
2. Central Secretariat Manual of e-Office Procedure_First Edition - http://darpg.nic.in/darpgwebsite_cms/Document/file/CSMeOP_1st_Edition.pdf
3. Manual on Office Procedure, Lok Sabha Secretariat, New Delhi Third Edition - LOK SABHA SECRETARIAT NEW DELHI November, 2009 Kartika, 1931 (Saka)
4. National Rural Road Development Agency Office Procedure December 2004 http://pmgsy.nic.in/downloads/opman.pdf
5. Record Retention Schedule for all departments Common to all Departments Department of Administrative Reforms and Public Grievances - http://darpg.nic.in/darpgwebsite_cms/Document/file/RRS_WC.pdf
6. All India Council for Technical Education Office Procedure - http://www.aicteindia.org/downloads/officeprocedure.pdf#toolbar=0&zoom=85
7. Institute of Management in Government - Manual of Office Procedure - http://www.img.kerala.gov.in/docs/downloads/mop.pdf
8. Central Excise Circle and Divisional Office Manual Corrected upto 30.4.1973 Issued under the authority of the Central Board of Excise and Customs.
9. Arthurs Hand Book on Central Government Rules, 2001 - by Arthur A. Christy Paul
10. Swamys Manual on Office Procedure S3 2010
Our Nation is in the threshold of a spectacular change.
It is just around the corner!
Let us be part-takers of the change!
We did not inquire of him about how to do it in the prescribed way." 1 Chronicles 15:13 [NIV]
About the Author

First they ignore you. Then they laugh at you.
Then they fight you. Then you win.

- Mahatma Gandhi
The Author is a former Indian Revenue Service (Customs & CE) Officer - an upright and an effective Administrator and LEO. Since May 2007 the first day of his retirement, he serves in the Board of Trustees of Right Information International Forum as Principal Educator. [www.rightinformer.org]
He improved upon his mentors by his implicit submission to them, all the while observing and absorbing their strengths to work within the framework of law. In turn, those who were/are being guided by the author, on account of their varied capabilities, outperform him to bring about a marked change in the bureaucratic culture.
The author was known in the underworld as Karthar taking cue from his often uttered phrase kartharukku chiththamaanaal [meaning If it is the Lords will]. The teams physically led by him set benchmark in detection and investigation work bringing to book entire gangs in almost all major cases. [e.g.: 66.1 Kg. (plus 374 kgs. of opium on follow up) and 58.4 Kg. biggest single seizures of very high purity Brown Sugar in the southern part of India.].
Declaration of Proper Officer [Notification No. 40/2012-Customs (N.T.) dated 02-05-2012 and amendment of Section 3 of the Customs Act, 1962 are some of the fruits of his relentless efforts. The author, through RIIF, draws attention of authorities to public interest grievances. [e.g. The law stipulates that MRP details are to be printed on packages and labels are not permitted to be pasted on packages. But, importers are allowed to paste easily removable MRP labels on packages before customs clearance. This helps importers to evade duty and cheat consumers too.]
Often LEOs do not enforce an entire law or some portions, claiming to mitigate unintended harm to violators. But the author has a strong conviction that bureaucrats are duty bound to execute / administer all the laws in force entrusted to them and nothing should be done or omitted to be done unless explicitly provided for in law. If aggrieved the judiciary or the legislature are there to resolve.
His official creed is: - My every deed is a seed sown in the field and in due time I will indeed reap a manifold harvest of what I have sown good or bad.
Enforce Law Lawfully Peace & Prosperity only through Justice. [RIIF]
We assist executives to enforce law lawfully.
We help citizens to stand in support of law enforcement, law making and in dispensing justice.
On request, the Author counsels officials to surmount hurdles in performing official duties as per law.

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